One of our Vision Buxton members Griff House B&B has won a Visit England Rose Award!
Martin and Kathryn Gilson of Griff House bed and breakfast, Buxton, are proud to announce that they have received a VisitEngland ROSE award in Recognition Of Service Excellence.
The ROSE award is presented to just 100 of 23,000 quality assessed accommodation businesses that go the extra mile to provide excellent customer service. VisitEngland (the National Tourist Board) made the following announcement on Tuesday 18th October 2016:
“VisitEngland announces its 2016 ROSE Awards; its industry honour (in Recognition Of Service Excellence) designed to showcase those establishments that provide the warmest of welcome, the 100 recipients will include accommodation providers; places where the owners, managers and staff really know how to delight their customers, irrespective of their star rating, style or type of accommodation.
Those recognised this year include 61 B&Bs / guest accommodation, 26 self-catering providers, 6 hotels, 3 parks/campsites, 2 hostels and 2 glamping sites. All are VisitEngland quality assessed accommodation providers and every region across the country is represented.
The judges were impressed with guests’ comments on review sites such as TripAdvisor and in the visitors’ book. Reviewers consistently comment about the “attention to detail” including the room fridges with fresh milk and extra “little touches” such as sewing kits and the boot drying service. They praise the customer service and appreciate the owners’ knowledge of the area. Martin and Kathryn are proud that their guests feel like that about the service they offer.
Judges commented: “Martin is the most approachable of hosts, informative and generous of his time without being intrusive. For their guests Martin and Kathryn have covered pretty much everything.”
Martin and Kathryn were presented with their award at the Independent Hotel Show at Olympia, London, on 18th October 2016.
Martin said: “We love welcoming guests into our home, helping them explore beautiful Buxton and the amazing Peak District. It was a wonderful surprise to receive such a prestigious award for something we enjoy doing, it was both pleasing and a little humbling.”